Mandatory crating fees: $35 for UPS (up
to 72x25)
Mandatory crating fees: $65 for freight $75 if 36” or wider
To modify to length or width add 15% to the next standard size
up
Standard ground shipping is free!
Please note: Unfinished tops void
warranty, sinks in oil finish tops void warranty, grain running the short
direction voids warranty except for 24x25, 18x25 & 12x25 standard sizes.
Lead times at the point of order are not
guaranteed.
FREIGHT & RETURN POLICY: Inside delivery
is not available with any freight company. In the event of freight delivery it
is the responsibility of the customer to get the freight off the truck
regardless of the weight. You may add a lift gate delivery at your expense or
have friends over to help.
Please note issues resulting from freight are
less than 3% annually. It is the responsibility of the customer to note any
damage on the bill of lading and refuse it. Any top damaged and refused in
shipping will be replaced but lead times are similar to original lead time.
Freight companies refuse to cover damaged freight on concealed damage so it is
imperative to inspect before signing for it and refuse it if damaged. When
bill of lading is signed it notes that freight is received in good condition,
therefore not broken and not eligible for replacement or refund. If you (the
customer) should decide to fix the top (pictures are required) a reasonable
amount agreed upon by both parties not to exceed 25% of the value of the top
may be refunded to you. Customer is responsible for all repairs at that point.
Warranty, repair, or replacement is not to exceed value of original invoice in
any situation. Freight handlers do not represent Old World nor do we represent
them. Old World is not liable for any damages caused by freight companies
beyond replacement of product. In the event of any warranty issue Old World is
only liable for the cost of original invoice. If you are one of the 3% please
realize that accidents happen and we will all do our best to remedy the
situation if we all do our part.
There are no returns on custom items unless product does not meet WRITTEN
specifications, nothing is assumed or implied. In the case that Old World made
a mistake according to written specs the top must be returned at Old Worlds
expense and fixed or replaced. Customer is responsible for repackaging item
for safe return. Old World is not responsible for any expense beyond original
invoice in the case of product not meeting written specifications. Color,
warping and windshake are not warranty issues. Coloration of wood is natural
while warping and windshake are both normal conditions and fixable. Returns
are only accepted on stock sizes (not modified in anyway). Product must be
returned at the expense of the customer and a 20% restock fee is applied. If
product is returned it must be returned in good condition before any refund is
applied.
All customers are subject to these policies.
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