Policies

Old World Butcher Block Policies

Prices subject to change without notice.

Please note: Unfinished tops void warranty, sinks in oil finish tops void warranty, grain running the short direction voids warranty except for 24x25, 18x25 & 12x25 standard sizes.

Lead times at the point of order are not guaranteed.

FREIGHT & RETURN POLICY

Inside delivery is not available with any freight company. In the event of freight delivery it is the responsibility of the customer to get the freight off the truck regardless of the weight. You may add a lift gate delivery at your expense or have friends over to help.

Please note: issues resulting from freight are less than 3% annually. It is the responsibility of the customer to note any damage on the bill of lading and refuse it. Any top damaged and refused in shipping will be replaced but lead times are similar to original lead time. Freight companies refuse to cover damaged freight on concealed damage so it is imperative to inspect before signing for it and refuse it if damaged. When bill of lading is signed it notes that freight is received in good condition, therefore not broken and not eligible for replacement or refund. If you (the customer) should decide to fix the top (pictures are required) a reasonable amount agreed upon by both parties not to exceed 25% of the value of the top may be refunded to you. Customer is responsible for all repairs at that point. Warranty, repair, or replacement is not to exceed value of original invoice in any situation. Freight handlers do not represent Old World nor do we represent them. Old World is not liable for any damages caused by freight companies beyond replacement of product. In the event of any warranty issue Old World is only liable for the cost of original invoice. If you are one of the 3% please realize that accidents happen and we will all do our best to remedy the situation if we all do our part.

There are no returns on custom items unless product does not meet WRITTEN specifications, nothing is assumed or implied. In the case that Old World made a mistake according to written specs the top must be returned at Old Worlds expense and fixed or replaced. Customer is responsible for repackaging item for safe return. Old World is not responsible for any expense beyond original invoice in the case of product not meeting written specifications. Color, warping and windshake are not warranty issues. Coloration of wood is natural while warping and windshake are both normal conditions and fixable. Returns are only accepted on stock sizes (not modified in anyway). Product must be returned at the expense of the customer for both the original shipping which was paid by Old World and the return shipping to the company. A 20% restock fee is also applied unless new product is ordered in exchange. If the product is returned it must be returned in good condition before any refund is applied.

All customers are subject to these policies.